FAQ's
1. What types of jewelry do you sell?
We offer a wide range of jewelry, including necklaces, bracelets, earrings. Stainless steal material , as well as custom-designed jewelry.
2. Do you offer custom jewelry design services?
Yes! We specialize in custom jewelry design. Whether you're looking to create personalise jewellery, a special gift, or a unique piece for yourself, our expert designers can help bring your vision to life.
3. How should I care for my jewelry?
To keep your jewelry looking its best, we recommend storing it in a dry place, avoiding harsh chemicals, and cleaning it regularly with a soft cloth. For specific care instructions, consult our care guide or speak with our experts.
4. Do you offer gift wrapping?
Yes, we offer complimentary gift wrapping for all purchases. Let us know if you need it when you make your purchase, and we will wrap your jewelry beautifully for you.
5. What is your return and exchange policy?
We offer a 10-day return and exchange policy for most items, as long as they are in new, unworn condition with all original packaging. Custom and special orders may be subject to different terms. Please consult our store for specific details.
6. Can I purchase jewelry online?
Yes, we have an online store where you can browse and purchase a wide selection of jewelry. Free shipping is available for orders over a certain amount, and we also offer easy returns on most online purchases.
7. What if I can't find the piece I'm looking for?
If you're looking for something specific and can't find it in our store, let us know! We can help you find it or even create a custom piece tailored to your preferences.
8. Is financing available for large purchases?
Yes, we offer financing options for qualified customers. You can inquire about our financing plans in-store or online to find a payment plan that suits your budget.
9. Are the gemstones in your jewelry ethically sourced?
We are committed to responsible sourcing. All of our gemstones and diamonds are ethically sourced, and we ensure that they meet international standards for traceability and environmental impact.
9. Do you offer any warranties on your jewelry?
Yes, we provide a limited warranty on most of our jewelry pieces, which covers manufacturing defects. For detailed warranty information, please consult with us in-store or refer to the product documentation.
10. How often should I get my jewelry cleaned?
For everyday jewelry, we recommend getting it professionally cleaned at least once every 6 months. For high-wear pieces, like engagement rings, more frequent cleanings might be needed to maintain their sparkle.
11. Do you offer any special discounts or loyalty programs?
We offer occasional promotions, seasonal sales, and a loyalty program for repeat customers. Be sure to sign up for our newsletter or ask about current offers when you visit our store!